(02845) 3F, 61, Dongseon-dong 1-ga, Seongbuk-gu, Seoul, Korea
Exchange or return is not acceptable at any case, except for defective / wrongly shipped.
For defective / wrongly shipped item, it is available to get the after-sale service and re-delivered, not for item price refund due to handmade item.
All requests for returns and exchanges must be made within 7 days of receiving the item (even for defective items).
Once confirmed items must be returned immediately within 7 days.
Please note that the deadlines are based on KST (Korean Standard Time).
Tatias must be contacted via the Q and A Board before making any returns or exchanges.
When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board. If any items are missing from your package, contact our customer service the day you receive your package.
Tatias will only bear the shipping costs of defective or wrongly shipped items.
Tatias is not responsible for problems caused by carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Tatias according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.
Any minor issues caused during the delivery will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.
**All phone inquiries will be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.