Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Shipping will take 7-10 business days.
- Some items just like color anodizing titanium rings may take 15-18 business days, depending on an item.
- EMS tracking information may take 2-3 days to be available.
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
All of items in TATIAS are 100% custom made after the order,so refund or return is not possible at any situation. If there is any defect found in the item, TATIAS will shoulder all the costs for return, and reshipment.
Returned item without prior consent will be refused. If there's any defect found, please contact our CS center(en@tatias.com) right away. Item should be returned as the same condition as when received.
Item with damaged packaging or used item cannot be returned/exchanged.