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Membership Subscription | Order Placement | Payment | Shipment | Exchange | Refund | Store Credit Policy
Membership Subscription
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. 
Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order Placement
Order is processed as below: 
Step 1: Search for products. 
Step 2: Add products to your shopping cart. 
Step 3: Log in with a member ID or non-member order. 
Step 4: Fill in the order form. 
Step 5: Proceed with payment. 
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- PayPal
Shipment
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

- Shipping will take 7-10 business days. 
- Some items just like color anodizing titanium rings may take 15-18 business days, depending on an item.  
- EMS tracking information may take 2-3 days to be available.

Canada Tracking: http://www.canadapost.ca
Australia Tracking: http://auspost.com.au/track

- Customs and Duties

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Exchange
1. Requirements:

Please take into consideration that we do not accept return or exchange except for defective / wrongly shipped items . Refunds are issued once the returned products clear our inspection.

 We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.

**Return Instructions
(1) Post a return request on our Return forum within 7 days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise. 

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Refund
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other
Reward Points for a Purchase:
Reward Points of  3%of your order will be issued to your account after 20days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available Reward Points balance.

Reward Points Reviews:
You will be rewarded for leaving reviews of your purchased items as,
- $1 for text reviews
- $3 for photo reviews

Cancellation of Reward Points:
Pending Reward Points issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your Reward Points will be cancelled if you close your account. Also, your Reward Points will expire if there is no newly issued Reward Points for three years.


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